Privacy/Refund Policy

IMPACT Image Essentials Group Inc. proudly stands behind the quality of all our products. Every item sold by IMPACT Image Essentials is guaranteed. If you are not satisfied with your product, it can be returned for a full refund.

You may return any item in the original unused state and unaltered in any way within 10 days of receipt of goods for a refund, shipping and handling charges excluded.

IMPACT Image Essentials reserves the right to refuse returns on any item that has not been used or cared for in the manner it was intended. Specifically, care instructions on Susan Bixby Designer Twin Set separates, or One Soles footwear.

Cosmetics and skin care will be refunded if an allergic reaction is experienced within 30 days of receipt of product. Refunds beyond 30 days will be individually evaluated and assessed.

We can be reached at leslie@lesliewithimpact.com or 403-830-3038.

For each visitor to our web page, our web server automatically recognizes no information regarding the domain or email address.

We collect the email addresses of those who communicate with us via email, information volunteered by the consumer such as survey information, and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website.

We do not set any cookies.

If you do not want to receive an e-mail from us in the future, please notify us by e-mail or telephone at 403-830-3038.

If you provide your postal address on-line you may receive periodic mailings from us with information on new products, services and upcoming events. If you do not wish to receive such notifications, please call or email with your request.

If you provide your telephone number when completing an on-line order form, you will only receive telephone contact from us regarding orders you've placed on-line.

We do not have an established relationship with an Ad Server company.

Occasionally, we may use customer information for new, unanticipated uses not previously disclosed in our privacy policy. If our information practices change at some time in the future we will post the policy changes on our website to notify you of these changes. If you are concerned about how your information is used, please check back to our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address or calling 403-830-3038.

Upon request we provide site visitors with access to transaction information (dates on which you made a purchase, amount and types of purchases) that we maintain about you, communications that you have directed to our site (emails, customer inquiries) and contact information that we maintain about you.

You may access this information by emailing a request or by telephone 403-830-3038.

We request information from you on our order forms and workshop registration forms. To make a purchase or to register for an upcoming workshop, you must provide contact information (name, address, phone number and shipping address) and financial information (credit card number and expiration date). This information is used for billing purposes, to fill your orders or register you for a workshop. If we experience difficulty in processing your order, we'll use this information to contact you.

Shipping charges can vary greatly depending on bulk, weight, destination, insurance and other factors so are determined on a per order basis. Insurance can vary but generally is $4.00 per $1000 of value of the goods being shipped. For shipping outside Canada, FedEx is required for any high value packages.

If an item is in stock it will be shipped within 48 hours upon receipt of payment. Deliver times will vary but generally will take 2 business days within Canada, 3 business days in North America and 7 business days internationally. Please note this does not include potential delays which may occur at customs for inspection.